Payments and Identity Checks

Who takes the payment

Payments are taken by a payment processor, named on this page before buying with money is switched on. It screens payments against sanctions lists and requires strong authentication, such as 3-D Secure, where your bank supports it. We never see or store your full card number.

Who can buy

You must be 18 or older and have a verified email address. You confirm your age when you create your account (an older account confirms it before its first purchase), and we may ask for proof when something doesn’t add up. We don’t sell to people or places under United Nations, European Union, United Kingdom or United States sanctions.

Spending limits

You can set a monthly spending limit on your account. Lowering it takes effect straight away; raising it takes effect after 24 hours.

In the first 24 hours after you create an account, you can spend at most 100 in your region’s currency (500 in the United Arab Emirates). A single order can be at most 5,000 (25,000 in the United Arab Emirates) and, unless a discount code makes it free, at least your region’s smallest payment of 10 (50 in the United Arab Emirates).

Identity checks

Before we complete a single order of 1,000 or more, or orders totalling 2,500 or more within 30 days, you need to verify your identity through our payment processor or its identity partner. We check the total again when payment arrives, including purchases completed since you opened checkout. If verification is then required but missing, we record the payment as money owed back. We may also ask for a check when payments look unusual.

We keep the result of the check (passed or not, the date and a reference). Your documents stay with the verification provider.

What we never allow

Crowns and items can’t be cashed out, sold, traded or moved to another account. You can’t buy on someone else’s behalf in exchange for payment, sell or buy accounts, or pay with a card or account that isn’t yours.

If something is wrong

We may hold an order, refund it to the payment method it came from, pause store access or close the account. Where the law requires, we report suspicious activity to the authorities, and the law may not allow us to tell you.

Records

We keep payment and identity check records for as long as anti-money-laundering law requires, usually 5 years after your account closes. The Privacy Policy explains how we protect them.