Terms of Service

Who these terms are with

VEYLTAK is run by JAMRA STUDIOS LTD, a company registered in England and Wales under company number 17290422, with its registered office at 172 Stafford Street, Wolverhampton, England, WV1 1NA. How to reach it is on the Company details page. In these terms, “we” means JAMRA STUDIOS LTD and “you” means the person using the website or the game.

By creating an account or buying something, you agree to these terms. If you don’t agree, please don’t use the game.

Updates to the game

We keep improving VEYLTAK. Updates can change its rules, cards, rivals, balance and features. A match already under way finishes on the rules it started with.

Anything you buy stays on your account through those changes. If a change removes an item you bought, we replace it with one of equal value or refund it.

Your account

VEYLTAK is for adults. You must be at least 18 to play, to create an account and to buy anything, and creating an account includes your statement that you are. One person may hold one account, and it is yours alone: don’t share it, sell it or let someone else use it.

Keep your password to yourself. Tell us at [email protected] straight away if you think someone else has used your account.

Fair play

Play the game as it is offered. Don’t cheat, use bots or scripts, exploit bugs, attack or overload the servers, read or change other players’ data, or use a name that insults or impersonates someone.

If you find a bug, please report it to [email protected]. We can suspend or close an account that breaks these rules, and we tell you why by email.

Progress and Signs

Your account level, experience points and Signs are earned by finishing duels while signed in, up to 40 Signs a day (UTC). Guests can save encounter records and card mastery on their device, but earn no account XP or Signs. Signs can be spent on cosmetic items and cards, even while the store isn’t selling anything. Progress and Signs have no cash value and can’t be bought, sold, traded or moved to another account.

We may change how progress and Signs are earned as the game changes. Progress gained by cheating or by exploiting a bug can be removed.

The daily heist

The daily heist is one heist a day (UTC), dealt the same for everyone. If you play it signed in, your first run of the day is your ranked run and any later runs that day are practice. A ranked run still unfinished when its day ends counts as a loss.

A ranked run’s result, score and place appear on that day’s public board under your crew name or tag. A crew name must not pretend to be someone else, contain offensive words, or use the name of a card or rival, and we may reset a name that does back to its tag. Runs won by cheating or by exploiting a bug can be removed from the board.

The store

Buying with money is switched off at the moment. When it is on, you can buy cosmetic items, cards, Crowns (the game’s store currency) and Founder tiers. Cards count in play. Each card has a fixed price set by its rarity, not its strength, and every card plays by the same balance rules. Cards are sold one at a time or as a set for less than they cost separately. Every card can also be earned with Signs by playing, and the first twelve cards are free for every player for good. Prices are regional: each region has its own prices in its own currency, set for that region rather than converted from another currency, and the store shows you the prices for your region. When you pay, the billing country of your payment decides the region. You see the exact item and the full price, in your region’s currency and including any tax, before you pay. Every payment is at least your region’s smallest payment: 10 in its currency, or 50 in the United Arab Emirates. Nothing random is ever sold.

What you buy is a licence to use digital content in VEYLTAK on your account. It has no cash value and can’t be sold, traded, transferred to another account or exchanged for money. Crowns don’t expire while your account exists.

Payments are taken by our payment processor, which is named here before buying with money is switched on. Spending limits and identity checks are described in Payments and identity checks.

Discount codes

A discount code takes an amount or a percentage off the price shown before you pay. It can’t take an order below your region’s smallest payment, unless it makes the order free. You can use one code per order. Codes have no cash value, can’t be combined, and may be limited to certain items, to a date range, to a number of uses, to your first purchase, or to your account alone. A first-purchase code works only while you have no other paid order and no other order open with a first-purchase code.

We can cancel a code that was published by mistake or obtained by breaking these terms. An order you have already paid keeps the price you paid.

Founder tiers

Founder tiers are numbered seats with a fixed number available. Each tier lists what it includes when it goes on sale. Items delivered outside the game, such as a credits listing, playtests or a call with the team, come with a delivery window.

If we can’t deliver something a tier promised within its window, you can choose a refund of that tier.

Cancelling and refunds

Your right to cancel and how refunds work are set out in the Refund and Cancellation Policy.

If the game closes

If we decide to close VEYLTAK for good, we tell account holders by email at least 60 days before it closes and stop selling Crowns straight away.

Our responsibility

We work to keep the game running and your data safe, but like any online game it can have bugs and downtime. Nothing in these terms limits the rights you have under the consumer law of the country where you live, or our responsibility for anything the law doesn’t allow us to exclude.

Ending your account

You can stop playing and ask us to delete your account at any time by writing to [email protected]. Deleting an account removes its items, Crowns and progress for good and can’t be undone, and the same email address can then start a new, empty account. We can close an account for a serious or repeated breach of these terms. Where the closure wasn’t your fault, we refund unspent Crowns and unused items.

Law and disputes

These terms follow the law of England and Wales, where JAMRA STUDIOS LTD is registered. If you are a consumer, you keep the protection of the mandatory laws of the country where you live. Please write to us first so we can try to put things right.

Changes to these terms

We post changes on this page with a new date. For a change that affects something you paid for, we email account holders at least 30 days before it takes effect.